Refund Policy

Refund Policy

Last updated: August 2026

At LoSolvi, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

30-Day Money-Back Guarantee
You have 30 days from the date of delivery to request a return or refund. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

How to request a return
Contact us at support@losolvi.com with your order number, the item you'd like to return, and the reason for your return. We'll respond within 24–48 hours with further instructions.

Refunds
Once we receive and inspect your returned item, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.

Exchanges
We currently do not offer direct exchanges. If you'd like a different item, please return the original product for a refund and place a new order.

Damaged or defective items
If your item arrives damaged or defective, contact us within 7 days of delivery with a photo of the issue. We'll send a free replacement or issue a full refund — no return shipping required.

Non-refundable items
The following items are not eligible for returns: gift cards, sale items marked as "final sale," and items that have been used or altered.

Late or missing refunds
If you haven't received your refund after 10 business days, please check your bank account again, then contact your credit card company or bank. If you've done all of this and still have not received your refund, please contact us at support@losolvi.com.

Return shipping costs
Unless the item is damaged or defective, the customer is responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return arrives safely.