Shipping Policy

Shipping Policy

Last updated: August 2026

Thank you for shopping at LoSolvi! Here's everything you need to know about our shipping process.

Processing time
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with a tracking number once your order has been dispatched.

Shipping times
We offer worldwide shipping. Estimated delivery times after dispatch are as follows:

United States: 7–12 business days
Canada: 7–12 business days
United Kingdom: 7–12 business days
Europe: 7–12 business days
Australia & New Zealand: 7–12 business days
Rest of the world: 7–12 business days

Please note that these are estimated delivery times. Actual delivery may vary depending on your location, local postal services, and customs processing.

Shipping costs
We offer free standard shipping on all orders worldwide. No minimum purchase required.

Order tracking
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package. Please allow 2–3 days after dispatch for tracking information to update. If your tracking hasn't updated after 5 business days, please contact us.

Customs and import duties
For international orders, your package may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. We recommend checking with your local customs office for more information.

Undeliverable packages
If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for any additional shipping costs to reship the order. Please double-check your shipping address before placing your order.

Lost or delayed packages
If your order has not arrived within 20 business days of dispatch, please contact us at support@losolvi.com. We will investigate with the carrier and either reship your order or issue a full refund.

P.O. Boxes and military addresses
We are able to ship to P.O. Boxes and military addresses (APO/FPO). Please note that delivery to these addresses may take additional time.

Contact us
If you have any questions about shipping or your order status, please reach out to us at:

Email: support@losolvi.com
Website: losolvi.com